30-Day Return Window

We want you to love your Relevia™. If you're not completely satisfied, you may return your purchase within 30 days of delivery for a full refund (excluding original shipping costs, if any).

Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item is unused, in its original condition, and in the original packaging (velvet pouch and box).
• All accessories (USB-C cable, user guide) are included.
• The item is not damaged due to misuse, improper care, or unauthorised modification.

How to Initiate a Return

To start a return, please email releviasupport@gmail.com with your order reference number and the reason for return. We will respond within 2 business days with return instructions and the return shipping address.

Please do not send your purchase back without first contacting us.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item received was defective or incorrect. In such cases, Relevia™ will cover the return shipping costs.

We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive items sent without tracking.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 5–7 business days. A small processing fee may apply for returns of items that are not in their original condition.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of delivery to arrange an exchange.

Warranty

Relevia™ heated belts come with a 6-month manufacturer's warranty covering defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, accidental damage, or unauthorised repairs.

Contact

For any return-related questions, please reach out to releviasupport@gmail.com.